Customer terms
These terms apply whenever you use Parcel Flare to find property owners or send them letters. By ticking "I agree" you accept them for every mailing you send.
1. You are the sender
Every letter goes out in your name, with your return address, phone and email. You are responsible for what your letters say and for every conversation and deal that follows. Owners reply to you directly. We don't read, answer or forward replies.
2. We are a data and mailing service, not a broker
We don't represent you or any owner, take part in negotiations, or earn anything from a sale. Scores and records come from public sources and can be out of date or wrong. Check a property yourself before you make an offer.
3. Only send letters you mean
- Send an offer to buy only if you really intend to buy, or are lawfully acting for a buyer who does.
- Every statement in your letter must be true for you, for example how fast you can close and which costs you pay.
- Never make a letter look like a government, tax, court or legal notice, and never threaten an owner or invent a deadline.
- If your plan needs a real estate licence where you work (for example assigning contracts to other buyers), getting one is your job.
4. Respect owners who say no
If an owner asks you to stop, mark them as "asked to stop" in My mailings within 7 days. We then stop every customer from mailing that owner through Parcel Flare.
5. Fair housing
Don't choose or leave out owners or areas because of race, colour, religion, sex, disability, family status, national origin or any other protected characteristic.
6. How you may use the data
Use owner names and addresses only to contact owners about buying their property. Don't resell, publish or share lists, and don't use them to harass anyone.
7. Prices and payment
- Letters are paid from prepaid credit, at the price shown before you confirm. Letters the mail service doesn't accept are refunded to your credit.
- Credit doesn't expire. It can't be transferred to another account or exchanged for cash, except where the law requires.
- Paid plans renew every month until you cancel. When you cancel, you keep the plan until the end of the month you've paid for. Partial months aren't refunded.
- Payments are handled by Stripe. We never see or store your card number.
- Letters can't be recalled once they're handed to the mail service.
8. Suspension
We may pause or close an account that breaks these terms, or that owners complain about repeatedly.
9. Changes
If these terms change, we'll ask you to accept the new version before your next mailing.